J.D. Power Ranks SECO Energy Highest
This is the second J.D. Power award earned by the cooperative. In 2015, SECO Energy was ranked “Highest in Customer Satisfaction Among Midsize Utilities in the South.” The J.D. Power study measures customer satisfaction with electric utility companies by examining six factors: power quality and reliability; price; billing and payment; corporate citizenship; communications; and customer service.
SECO Energy CEO Jim Duncan stated “I am awed and inspired by the hard work and commitment to member satisfaction displayed by our Board, leadership team and employees. Whether front line or behind-the-scenes, every SECO employee’s goal is to provide the best service possible to members. From restoring power outages quickly and safely in triple-digit heat to personal interactions through our website, via social media, on the phone and in the field, SECO employees go the extra mile for our members.”
Board of Trustees President, Ray Vick is equally as proud. “As a not-for-profit electric cooperative, SECO is here for you, the member. Our employees are empowered to put members’ needs first. On behalf of the Board, I would like to congratulate the leaders and employees who touch members’ lives and make a difference in the communities we serve.”
Today, SECO Energy stands humbly as the electric cooperative with the highest customer satisfaction score in the nation. This year’s score of 769 in the cooperative segment is a 20-point increase over 2015’s score in the south regional among midsize providers. Electric cooperatives were placed in their own segment this year, and SECO is proud to be grouped with such tough competitors.
Learn more about SECO Energy by visiting www.secoenergy.com, “like” us on Facebook and “follow” us on Twitter.
SECO Energy is a not-for-profit electric cooperative serving nearly 200,000 consumers across the Florida counties of Sumter, Citrus, Marion, Lake, Levy, Pasco and Hernando. SECO is the third largest electric co-op in Florida and the sixth largest in the nation. SECO's wholesale power provider is Seminole Electric, one of the largest generation and transmission cooperatives in the nation, serving 1.6 million consumers in Florida. Seminole is owned by nine electric distribution cooperatives, and SECO is one of those nine member-owners. In addition to ranking highest in customer satisfaction in the 2015 J.D. Power study, SECO’s 2015 ACSI score is 88. This institution is an equal opportunity provider and employer.